Tag Archives: Facebook

Inc. 500 Companies Seeing Positive Results From SM Use

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Inc. 500 Companies using Social Media and ACTUALLY seeing positive results is on the rise.  More small businesses need to view the importance of Social Media the same as their larger counterparts.

Interesting to note that Facebook success rates have gone up from 54% to 85% while services like twitter and blogging have gone down.

Overall the importance  of Social Media in a Inc. 500 companies business strategy has gone up 16% year over year.   These companies will continue to use these conduits for client acquisition and retention as 2011 unfolds.

Article from eMarketer http://www.emarketer.com/Article.aspx?R=1008211

On stats from Umass Dartmoth Center for Marketing Research

Written by Chris Van Dusen

Chris Van Dusen is a tech enthusiast, remote efficiency specialist and entrepreneur.  He is the president of i-FFICIENCY, a consultancy he co-founded to help small businesses and startups leverage new technology in the sales process.  Chris is also Director of Business Development and New Media for Rief Media, a full service marketing and communications firm.

chris@riefmedia.com
twitter: @ifficiency

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Social Media Propels Egypt Uprising

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egypt social mediaThe outrage, animosity and antagonism against the current regime of Hosni Mubarak is best followed real-time at #Cairo and #Egypt on Twitter. The influence of mass effervescence, the conviction that the protestors display and its myriad manifestations is translating into whats being seen and reported on the streets of Egypt. This is possibly not a revolution brought forth by social media alone, but blogs, Twitter, Facebook & YouTube have had a consequential role to play in Egypt. Social media once again flexes its muscle to be the catalyst for change, in this case a historic one.

Take for instance Ramy Raoof, a digital activist with Egyptian Initiative for Personal Rights, (A poster boy for Western media in Egypt!) who is using his blog to spread the message, mobilize support and organize protests. The blog is being used to devise plans to exhibit police atrocities, antagonism of the ordinary Egyptian and furnish plans to save detainees.
Raoof has also been incredibly innovative in linking Bambuser to his blog, which enables live broadcast of protests from different regions from his mobile. His Flickr page, has images collated and updated in an organized fashion which is actively used by protestors, media and government agencies.
The ‘Twitterverse’ has been incredibly supportive of this mass movement. Tweets coming from within Egypt (in spite of blocked internet) is helping followers from around the world to be abreast of the situation on the ground. Even journalists like Ben Wademen of CNN, are using Tweets, when unable to use OB vans.

To help Egyptians, in case of an internet blackout, Google’s SayNow (A brand new acquisition) has launched a ‘tweet via voice’ service, where the protestors can call a central number to leave tweets automatically tagged #Egypt & #Cairo.

[This YouTube video which went viral has the message of an 8 year old to President Mubarak has a quarter of a million views in 72 hours.]

Remember, Egypt has a decent internet penetration of 22%, a total of 16 Million internet users (1/5th of internet users of Africa) compared to neighbors like Sudan and Libya have only 10.2% and 5% respectively. Tunisia, a country which influenced the Egypt uprising strongly also has a remarkably high penetration of 34%. A pattern of correlation between internet penetration and mass movement is emerging.
The Egypt revolution is certainly the result of resentment which emerged from lack of freedom and democracy combined with poor economic conditions and unemployment. But, to commence and sustain movements of this proportion (2 Million people at Tahrir square yesterday), we need innovative, effective and efficient tools. Revolution is as much about emotions and sentiments as much as it is about politics and economics. Social media provides the solutions to these requirements in today’s age. As we see, this movement has succeeded enough to get an autocratic ruler of 30 years to concede defeat, yet another evidence of just how critically influential this medium is turning out to be. To quote an Indian blogger “I have tremendous renewed respect for all pre-internet revolutions!”.

Written by Arun Varma

Follow me on Twitter@varmaarun  or Mail me at arunvarma100@gmail.com

Arun is a digital marketing professional who previously worked with Google in India before seeing snow for the first time as a current MBA student at HULT International Business School in Cambridge. He also is a business quiz enthusiast and has hosted and conceptualized several of them.

Students Access Facebook & Web During Exams

By Erik Qualman

Some progressive Danish schools are allowing students to access Facebook and other social media sites during exams.  Some of the more interesting points from Judy Hobson’s BBC Column include:Dannish Social Media

  • A total of 14 colleges in Denmark are piloting the new system;  all Danish schools have been invited to join by 2011
  • Students can access any site they like, even Facebook, but they cannot message each other or email anyone
  • Pernille Günther Jensby, 18, says:  “It’s possible to cheat but I think we have so much respect and self discipline, so we won’t do it.”
  • The nature of the questions make it harder to cheat. Students are no longer required to regurgitate facts and figures. Instead the emphasis is on their ability to sift through and analyze information.

Stephen Heppell, professor of new media environments at Bournemouth University, says UK examinations need to be brought up to date: “As a nation we’ve been really good at embracing technology – we’ve been really at the forefront of doing this well in the classroom.”  However Bournemouth points out:  “Then they go into the exam room and all that’s taken away and they’re given a fountain pen and a sheet of lines paper and a three hour time limit.  It’s time to get real, isn’t it?”

Hat tip to Judy Hobson for a great article.

Do you think this is the wave of the future or a modern day “cheat-sheet?”

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Jewish Targeting on Facebook

Today, MediaPost’s David Berkowitz, has an irreverant look at Facebook bombarding him with Jewish advertising: socialnomics-book-cover-3d-spineOy! Facebook’s Jewdar Returns .  Some ads Berkowitz receives from Mayor Bloomberg are even in Hebrew.

It’s interesting for me to see that Facebook is trying and learning from error that cobbling together certain relationships (if I’m a fan of the Yankees Page and also live in New York then I must be a Yankees fan).  As Berkowitz acutely points out is that isn’t always the case.  While I applaud Facebook with being aggressive they should stick to what already sets them apart – the data that they do have absolute certainty about.  Specifically when I got engaged it made sense to receive targeted advertising around flowers, wedding planners, etc.  Or knowing that I’m an Alma Mater of Michigan State University and the University of Texas, I do enjoy being alerted of new jackets and golf shirts for these schools.  Once Facebook masters this then they should start branching out, but until then it can leave a bad taste in people’s mouth as Berkowitz has found out first hand.

How not to target on Facebook

I just saw this add for American Apparel on Facebook.  Are they serious?  At what point would they think that I as a 37-year old male would want to purchase this (please save the sophomoric comments).  To Amercian Apparel’s credit though, I am writing about it, so maybe that was their intent all along – shock value. 

American Apparel Ad on Facebook
American Apparel Ad on Facebook

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Ben & Jerry’s Free Ice Cream

Ben & Jerry’s learned from their social media success back on election day. Back then they gave away free ice cream to anyone that voted. On that day they used social media to send out the message and incresed their Facebook Fan Page count by over 100,000. Well today was the company’s anniversary and they historically give out a free cone on this day.

Ben & Jerry's free ice cream was the top topic on Twitter today

Ben & Jerry's free ice cream was the top topic on Twitter today

I’d never known about this, that was until today. Guess where I learned about it? On Facebook and Twitter. These are both free marketing channels for them. No need to print expensive flyers, tv ads, etc.

What will be interesting though is that if this is a good thing? Will they be giving out way more ice cream than they originally anticipated. Afterall, they have at least one new customer looking for his free scoop of Chunky Monkey.

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Social Media Madness – Final Four

Below you will see what my predictions are for the sweet sixteen of social media.  Thanks to everyone for filling out the social media bracket.  The biggest surprise so far is how well Hulu is doing, pulling up some major upsets, which is not what I had predicted below.  The final votes will be counted in the next ten days and the winner will be revealed in my social media column on Search Engine Watch.  

Will these predictions be the final results? Or, will there be major upsets!  Fill out your bracket today.

Will these predictions be the final results? Or, will there be major upsets! Fill out your bracket today.

So far Facebook has captured the most overall wins with YouTube coming in second, but it’s a tight race.  Fill out your backet today via this bracket Facebook application (vote) and feel free to send me your thoughts on seeding/participants on Twitter @equalman.

The Final Four

 

facebook-logo2

This is today’s social media goliath. After opening its network up beyond college students in late 2006, Facebook has quickly risen to the top, which is why it’s the overall number one seed and the favorite to win it all.

Key Wins: Status Updates and Photo Tagging allow users to easily stay connected throughout the day. Facebook is the most-used photo-sharing platform in the world, having more activity than all other photo sites (Ofoto, Flickr, Snapfish, etc.) combined. Facebook Connect allows users to use their Facebook login on various sites (e.g., CNET) to post comments and reviews. They have 180 million users in 170 countries in 35 different languages.

Key Losses: The poorly handled releases of some new product offerings like Beacon haven’t helped assuage privacy concerns. Beacon follows user purchase behaviors around the Web and in one instance alerted a girlfriend that her boyfriend had purchased an engagement ring on Amazon. Blocked by Syria and Iran. Still struggling to find a sound revenue model.

Business Use: Setting up fan and group pages is a good way for loyal users to engage and take ownership of your brand. Victoria’s Secret has more than1 million fans and Barack Obama has close to 5.5 million fans.

Coach: CEO Mark Zuckerberg is only 24 years old and has this Palo Alto company valuation at around $3.75 billion (down from $15 billion).

twitter-logo

 Twitter is a social networking and micro-blogging service that allows users to post their latest updates. An update is limited by 140 characters and can be posted through three methods: web form, text message, or instant message.

Key wins: Probably the most talked about company in the bracket the last month.  Skittles.com using Twitter as their home page has given them great exposure as has CNN and Shaq. 

Key losses: Twitter still hasn’t figured out a good way to make money (10 Ways Twitter Can Make Money) although they recently announced premium packages fittingly named after birds sparrow, dove, owl and eagle.  While their server issues and downtimes have been greatly improved they are still an issue.  Facebook’s new design is very similar to Twitter and could chew into Twitter’s market share.  While Moms are joining Facebook, Twitter is still primarily used by celebrities, companies and the technorati.

Business Use: At a minimum, companies should be using search.twitter.com to see what is being said about their product.  Zappos, JetBlue, CNN, EF Tours, Skittles and Comcast are good examples of companies that understand the business use.

Coach: Evan Williams spent some time at Google before leaving in 2004.  Twitter is headquartered in San Francisco.  He was named in Time’s 2008 Top 25 Most Influential People on the Web.

youtube-logo

 YouTube is the leader in online video, sharing original videos worldwide through a Web experience. YouTube allows people to easily upload and share video clips across the Internet through websites, mobile devices, blogs, and email.

Key wins: The dominant online video destination.  Google was purchased by Google in October of 2006 for $1.65 Billion only a year after launch.

Key losses: Hulu and others will prove to be stiff competition in the future as all television and entertainment content moves online.  Google CEO Eric Schmidt has admitted that YouTube has struggled to monetize.  Perception by Fortune 500 companies is that it’s not easy nor brand friendly to advertise on YouTube.  Have been sued by Viacom.

Business Use: Companies need to leverage their customer base enthusiasm for their product and showcase these videos on YouTube.  Anything companies can do to encourage this type of behavior will help spread their brand awareness.  Attempting to develop something viral is very difficult to do within internal marketing departments. 

Coach: YouTube was founded in 2005 by Chad Hurley, Steve Chen and Jawed Karim – all early employees of PayPal.  Chad is the current CEO headquartered in San Bruno, CA. 

wikipedia-logo3

 Some argue Wikipedia started the open source and social sharing revolution. Despite naysayers, studies have shown that Wikipedia is as accurate as Encyclopedia Britannica.

Key Wins: Almost pervasively the number one search result in Google for any topic or public figure related search query. As a result of Wikipedia’s success, Encyclopedia Britannica recently adopted a hybrid of the Wikipedia model.

Key Losses: The technology isn’t the most user friendly. It would be difficult for the general Internet population to quickly and easily figure out how to thoroughly update and edit; perhaps this is by design. Just like with DMOZ a few years back, the people who have earned editor status have too much power and they love to use it. For the longest time, CNET’s Tom Merritt, Molly Wood, and Jason Howell were scrubbed by editors. Are you kidding? Wikipedia also makes a habit of blacklisting blogs. For niche topics, the accuracy can be less than reliable.

Business Use: You need to know what is written about your company and make appropriate, non-hyperbolic edits. If you can optimize for search, all the better.

Coach: CEO Jimmy Wales founded the company (along with Larry Sanger) in January 2001, and is based in San Francisco.  

Other Players:

flickr-logo

 Flickr is a video and photo sharing site that has two main objectives 1) help people make their content available to the people who matter to them and 2) enable new ways of organizing photos and video.

Key wins: Yahoo purchased Flickr for $35 million in March of 2005.  Sites like Snapfish, Ofoto, etc. have made it difficult for users to easily share photos and flickr has benefited.  Flickr has expanded into video sharing.

Key losses: Facebook has quickly overtaken Flickr as the number one photo sharing destination.  What’s their long term revenue model?

Business Use: Companies should setup accounts to host appropriate video and photos.  This is a particularly helpful tool when running photo contests as its inherent sharing capabilities enable user generated photos to be quickly distributed to your company site as well as other social media sites.

Coach: Former game designers Stewart Butterfield and Caterina Fake created Flickr, in 2004.  Butterfield is currently in charge.   

delicious-logo1

 Delicious is a social book marking Web site. It’s used to store bookmarks online, which allows you to access the same bookmarks from any computer and add bookmarks from anywhere, too.

Key wins: Got rid of the hard-to-remember del.icio.us URL. Tags allow you to organize and remember your bookmarks, which is a much more flexible system than folders. Acquired by Yahoo in 2005 for an estimated $10-$15 million.

Key losses: Founder Joshua Schachter left January 12 to join Google.

Business Use: Easy for employees in the same department to keep track of relevant sites and articles. Also for content and entertainment producers it’s an easy way to determine which articles/postings the general public finds most relevant.

Coach: Managed by Yahoo, Sunnyvale, California. 

linked-in-logo

 LinkedIn is a professional networking site that allows members to create business contacts, search for jobs, and find potential clients.

Key wins: With more than 30 million users representing 150 industries around they have a virtual monopoly on the professional networking field.

Key losses: User aren’t active nor is the network “sticky.”  They use the site for specific periodic needs. 

Business Use: This will be the place in the future where almost all jobs are searched for and found.  It’s important for companies to establish a respectable and polished presence as well as begin to build out their network.  This not only includes human resources, but the leaders and executives in these companies.

Coach: Reid Hoffman is the CEO and they are based out of Mountain View, CA. 

orkut-logo

 Orkut is a social networking service that is run by Google and named after its creator, Turkish Google engineer Orkut Buyukkokten.

Key wins: Dominates the social network market share for Latin America, in particular Brazil. It’s also arguably the most popular social network in India and the second most visited site.

Key losses: Over dependent on Brazil (58 percent of its users). Not contributing much revenue to Google, which is looking to eliminate underperforming business units.

Business Use: Great play for companies heavy in Latin and South America.

Coach: Owned by Google, Mountain View, California. In August 2008 announced that Orkut hosting would be moved from California to Brazil.  

yammer-logo

 Yammer is often described as the internal social network for businesses, or the Twitter for business. It’s the self-professed water cooler, allowing employees to update other employees about articles and events (free bagels in kitchen), which is much more efficient and effective than e-mail. It allows e-mail to be saved for items that require a response and eliminates cc: abuse.

Key wins: Cisco, Xerox, and Hewlett-Packard all use it to help increase conversation and communication between employees while reducing meetings. Access is limited by company e-mail address.

Key losses: Is this really increasing business productivity or simply adding one more inbox that employees need to check?

Business Use: Sign-up is easy and free. Rather than answer the Twitter question “What are you doing?” employees answer the question “What are you working on?”

Coach: PayPal co-founder David Sacks, West Hollywood, California; originally built as an internal tool for Geni — it was so effective that they made it public in 2008.  

digg-logo

 Digg is a social bookmarking site. After content is submitted other people “Digg” what they like best. Stories that receive enough Diggs are promoted to the front page.

Key Wins: Attracts at least 236 million visitors annually, according to Compete. Founder Kevin Rose was on the cover of BusinessWeek.

Key Losses: Have faced a user revolt as a result of some companies gaming the system. BusinessWeek reported that Digg lost $4 million on $6.4 million of revenue in the first three quarters of 2008.

Business Use: Don’t try to game the system. This will end poorly. Follow what your customers/readers find of most interest and adjust product/services/content accordingly.

Coach: CEO Jay Adelson is based out of Digg’s San Francisco headquarters.  

hulu-logo

 Hulu is NBC Universal and News Corporation’s online video joint venture. The site focuses exclusively on professional content and serves the video within an embedded player on Hulu.

Key wins: Advertising brand recall is higher in Hulu than on traditional TV networks as a result McDonald’s, BestBuy, HP, ALPO, etc. have made large media buys. One reason is they tell the user there will be a 30-second commercial and shows the seconds counting down. Avoids the Tivo/DVR issue. Hulu served about 221 million streams to about 7.5 million unique visitors in November, up from 206 million videos and 9 million unique visitors in October.

Key losses: Hulu may turn out to be the Napster of online video viewing. They’re victims of their own success as entertainment providers crack the privacy whip.

Business Use: Achieves great brand recall and awareness for companies willing to get creative.

Coach: CEO Jason Kilar spent almost a decade at Amazon.com before heading up this Los Angeles-based venture.  

hi5-logo

 Hi5 is a social network site similar to Facebook, Orkut, and MySpace. According to comScore, in 2008 hi5 was the third most popular social networking site in terms of monthly unique visitors. Ranked as a top 20 Web site globally and the number one social network in more than 30 countries across Latin America, Europe, Asia, and Africa. Available in 37 languages.

Key wins: As of February, hi5 claims to have more than 80 million active members, which is up from 60 million in December. Hi5 claims to be number one in the Spanish speaking community.

Key losses: For how successful hi5 has been they do not get much press — primarily due to its limited U.S. market share. In Thailand, where they have a solid market share, users are starting to use Facebook, even though Facebook isn’t specifically tailored for the Thai market. Is this a sign of things to come?

Business Use: It’s very important for global companies to test and play in the Latin and Asian markets, where hi5 has significant market share.

Coach: Privately held firm is steered by founder and CEO Ramu Yalamanchi out of San Francisco.

my-space-logo

 MySpace, which launched January 1 2004, is a popular social networking site that lets friends share, message and stay connected.

Key wins: Started social network craze.  Rupert Murdoch’s News Corporation acquired MySpace in June 2005.  In August of 2006 signed a $900 million dollar deal with Google for Google to be the exclusive search provider.  MySpace is profitable. 

Key losses: A poor technology platform and limited advancement of the product has allowed competitors like Hi5, Facebook, etc. to over take them in various markets.  Google deal expires next year which may be the reason they are profitable.

Business Use: If you are a celebrity or band, MySpace is the place you want to be to promote yourself.

Coach: Co-Founder and CEO Chris DeWolf steers the company from Los Angeles DeWolfe has B.A. degree in Finance from the University of Washington and an MBA from the University of Southern California.

live-mocha-logo

 LiveMocha is a hybrid between social network and a language learning Website. 

Key wins: Have the backing of Starbuck’s CEO Howard Schultz, which may be way the name is closely related to coffee.  New York Times calls it “a powerful opportunity for people around the world to connect with language partners.” Limited competition; LiveMocha competes with italki, a China-based startup offering similar services.

Key losses: Not much brand awareness, still in beta mode.  Overwhelming number of Chinese attempting to learn English don’t have enough English friends trying to learn Chinese.  

Business Use: Most applicable for travel and offline language learning tools.  Also, if employees are trying to learn a language for business reasons this is a great free way.

Coach: CEO and Chief Roaster Shirish Nadkarni enjoys his coffee in Bellevue, WA

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